PacificRack takes pride in establishing a personal relationship with each of our clients. Our goal is to treat our customers as if our entire business depends on them…
…because it does!
We offer 24x7 customer service ticketing system, and telephone support. Our ticketing system is monitored constantly to ensure we handle you with speed and care.
Our servers are Self-Managed by default unless you choose to subscribe to our server management options. Below we show you what is included in our Self-Managed service, and what is conveniently paid for on a per-ticket basis. Our technical engineers are available at a rate of $5 per ticket for any “Off the Wave” submissions. PacificRack acts as an on-call server administrator for one-time, or per incident requests.
Note: Off the Wave - $5 per incident:
Note: To request assistance with any of the above, please login to your MyRack control panel and speak with a technical engineer.